Every student has the right to raise concerns, make complaints, and appeal decisions — for free, confidentially, and without disadvantage. Our process is transparent and compliant with Standards for RTOs 2025.
Wyatt Education Group will not report a student to the Department of Home Affairs via PRISMS while a formal complaint or appeal is actively being investigated, unless the student poses a genuine safety risk. Students may continue their studies throughout the complaints and appeals process. This obligation is in accordance with National Code 2018 Standard 10.
Download the fillable PDF form below. Complete it on your computer, save it, then email to abhay@wyatt.nsw.edu.au or deliver to Reception:
Form code: WEG_FRM_CAP_001 · Fillable PDF — type directly on screen, save, then email · Also available at Reception, Level 2, 47 Rickard Rd, Bankstown NSW 2200
WEG-POL-CAP-001 · Version 2026.v01 · Effective 17 March 2026 · Review 17 March 2027
Every student has the right to raise concerns, make formal complaints, and appeal decisions without fear of disadvantage. Our process is free, confidential, and handled fairly by trained staff.
Our complaint and appeal process follows two clear pathways:
Verbally to any staff member, or in writing using our Complaints & Appeals Form. Email or deliver in person to our Bankstown office.
You will receive written acknowledgement within 5 business days confirming receipt and next steps.
The RTO Manager investigates fairly, notifies all parties, and arranges a meeting within 20 working days.
You receive a written decision with reasons. If unresolved after 60 days, you will be kept updated in writing throughout.
If unsatisfied, lodge an appeal within 20 working days of the decision. An independent reviewer will assess the case.
If still dissatisfied, you may access the National Training Complaints Hotline or ASQA — both free of charge.
Free, confidential complaints service for VET students.
Phone: 13 38 73
Hours: Monday–Friday, 8am–6pm (nationally)
The national VET regulator. You can submit a complaint directly to ASQA if you are unsatisfied with Wyatt's internal resolution.
asqa.gov.au ↗
For complaints involving consumer rights or administrative decisions. Contact details available via our Student Support Officer.
Contact our Student Support Officer or submit your form directly to our Bankstown office.
International students (overseas students) who are not satisfied with the outcome of Wyatt Education Group's internal complaints and appeals process have the right to refer their complaint to the Overseas Students Ombudsman (OSO) — free of charge.
The OSO investigates complaints about private registered education providers in Australia. This service is independent of Wyatt Education Group and is provided at no cost to the student, in accordance with National Code 2018 Standard 10.
⚑ National Code 2018 Standard 10 — Overseas students must have access to external appeals at no or minimal cost.